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Frequently Asked Questions
What products does American Chef offer?
American Chef supplies a full commercial foodservice equipment line including:
• Refrigeration (prep tables, merchandisers, undercounters, reach-ins)
• Freezers & display cases
• Commercial mixers
• Cookware & kitchen tools
• Dining service supplies
• Food storage solutions
• Sinks, shelves, and stainless work tables
(See full product listings in the 2026 catalogue)
Where is American Chef located?
American Chef is headquartered at:
121 McLean Drive, Vancouver, British Columbia, Canada
How do I contact American Chef?
• Phone: 1-866-450-CHEF
• Email:info@americanchef.ca
• Website: americanchef.ca
What refrigerant do American Chef units use?
All commercial refrigeration (prep coolers, undercounters, reach-ins, merchandisers, bar coolers, etc.) uses R290, a highly efficient, eco-friendly refrigerant that saves 30–50% energy versus traditional systems.
Are American Chef refrigerators and freezers energy efficient?
Yes — units include:
• R290 high-efficiency refrigerant
• LED interior lighting
• High-density foam insulation
• Magnetic gaskets for airtight seals
• Digital temperature controllers
What voltages are offered?
Most units run on 115V/60Hz/1-phase, with select larger freezers and mixers available in 208–230V or 240V depending on model. Always check each model’s electrical spec in the catalogue.
Are casters included on refrigeration units?
Yes — almost all refrigerated products include locking casters with brakes for easy mobility.
What is the standard warranty on American Chef equipment?
American Chef provides:
Refrigeration:
• 2-Year Parts & Labor Warranty
• Additional 3-Year Compressor Part Warranty (compressor only)
Total of 5 years of compressor coverage.
All other products:
• 1-Year Parts & Labor
What is NOT covered under the warranty?
The warranty excludes:
• Normal wear parts (gaskets, bulbs, fuses, handles)
• Damage due to misuse, improper cleaning, or incorrect installation
• After-hours labor
• Freight charges and electrical controls for compressor replacements
• Mobile kitchen installations (food trucks & trailers)
Is warranty coverage available in remote areas?
Yes, but limited. Travel time is covered up to 50 km from the nearest authorized service provider. Additional distance may incur charges
What should I do if my shipment arrives damaged?
Follow the Freight Damage Procedure exactly:
- Inspect shipment immediately
- Mark freight bill “Damaged”
- Notify carrier within 48 hours
- File freight claim & schedule inspection
- Retain all cartons & merchandise
Full procedure available in the catalogue.
Do I need to keep the packaging for a freight claim?
Yes — all packaging must be retained until the carrier’s inspection and claim processing is complete.
Can I become an American Chef dealer?
Yes. American Chef works with dealers across Canada and offers:
• Competitive pricing
• Marketing tools
• Fast support
• Access to the full commercial product line
Are financing or platform integrations available?
Yes — American Chef is partnered with major industry platforms and financing partners for easy equipment accessibility.
Are products NSF certified?
Most food-contact and storage products (cutting boards, food pans, containers, etc.) are NSF-listed, BPA-free, and dishwasher-safe.
What materials are used for cookware and stainless products?
• Work tables: 18-gauge 304 stainless steel
• Shelving: stainless steel (epoxy or chrome options)
• Prep tables & refrigeration: stainless steel inside & ou
• Cookware: high-grade aluminum or stainless depending on product
Are replacement parts available?
Yes — gaskets, shelves, lids, pans, casters, and accessories are all stocked or available through authorized distributors
Do refrigerated units need special installation?
Units must be:
• Installed level
• In a well-ventilated environment
• Connected to the correct voltage
Improper installation or voltage is not covered under warranty.
Are mobile installations covered?
No — food trucks and trailers are excluded from ALL warranty coverage.
Do I need professional installation for sinks or faucets?
It’s recommended. Many sinks include features such as:
• Splash guards
• Drain baskets
• Pre-rinse attachments
• Plumbing kits
Proper installation ensures code compliance.