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Frequently Asked Questions

What products does American Chef offer?

American Chef supplies a full commercial foodservice equipment line including:
• Refrigeration (prep tables, merchandisers, undercounters, reach-ins)
• Freezers & display cases
• Commercial mixers
• Cookware & kitchen tools
• Dining service supplies
• Food storage solutions
• Sinks, shelves, and stainless work tables
(See full product listings in the 2026 catalogue)

Where is American Chef located?

American Chef is headquartered at:
121 McLean Drive, Vancouver, British Columbia, Canada

How do I contact American Chef?

Phone: 1-866-450-CHEF
Email:info@americanchef.ca
Website: americanchef.ca

What refrigerant do American Chef units use?

All commercial refrigeration (prep coolers, undercounters, reach-ins, merchandisers, bar coolers, etc.) uses R290, a highly efficient, eco-friendly refrigerant that saves 30–50% energy versus traditional systems.

Are American Chef refrigerators and freezers energy efficient?

Yes — units include:
• R290 high-efficiency refrigerant
• LED interior lighting
• High-density foam insulation
• Magnetic gaskets for airtight seals
• Digital temperature controllers

What voltages are offered?

Most units run on 115V/60Hz/1-phase, with select larger freezers and mixers available in 208–230V or 240V depending on model. Always check each model’s electrical spec in the catalogue.

Are casters included on refrigeration units?

Yes — almost all refrigerated products include locking casters with brakes for easy mobility.

What is the standard warranty on American Chef equipment?

American Chef provides:

Refrigeration:
• 2-Year Parts & Labor Warranty
• Additional 3-Year Compressor Part Warranty
(compressor only)
Total of 5 years of compressor coverage.

All other products:
• 1-Year Parts & Labor


What is NOT covered under the warranty?

The warranty excludes:
• Normal wear parts (gaskets, bulbs, fuses, handles)
• Damage due to misuse, improper cleaning, or incorrect installation
• After-hours labor
• Freight charges and electrical controls for compressor replacements
• Mobile kitchen installations (food trucks & trailers)

Is warranty coverage available in remote areas?

Yes, but limited. Travel time is covered up to 50 km from the nearest authorized service provider. Additional distance may incur charges

What should I do if my shipment arrives damaged?

Follow the Freight Damage Procedure exactly:

  1. Inspect shipment immediately
  2. Mark freight bill “Damaged”
  3. Notify carrier within 48 hours
  4. File freight claim & schedule inspection
  5. Retain all cartons & merchandise

    Full procedure available in the catalogue.

Do I need to keep the packaging for a freight claim?

Yes — all packaging must be retained until the carrier’s inspection and claim processing is complete.

Can I become an American Chef dealer?

Yes. American Chef works with dealers across Canada and offers:
• Competitive pricing
• Marketing tools
• Fast support
• Access to the full commercial product line

Are financing or platform integrations available?

Yes — American Chef is partnered with major industry platforms and financing partners for easy equipment accessibility.

Are products NSF certified?

Most food-contact and storage products (cutting boards, food pans, containers, etc.) are NSF-listed, BPA-free, and dishwasher-safe.

What materials are used for cookware and stainless products?

• Work tables: 18-gauge 304 stainless steel
• Shelving: stainless steel (epoxy or chrome options)
• Prep tables & refrigeration: stainless steel inside & ou
• Cookware: high-grade aluminum or stainless depending on product

Are replacement parts available?

Yes — gaskets, shelves, lids, pans, casters, and accessories are all stocked or available through authorized distributors

Do refrigerated units need special installation?

Units must be:
• Installed level
• In a well-ventilated environment
• Connected to the correct voltage
Improper installation or voltage is not covered under warranty.

Are mobile installations covered?

No — food trucks and trailers are excluded from ALL warranty coverage.

Do I need professional installation for sinks or faucets?

It’s recommended. Many sinks include features such as:
• Splash guards
• Drain baskets
• Pre-rinse attachments
• Plumbing kits
Proper installation ensures code compliance.